Saturday, June 19, 2010
Friday, June 18, 2010
Oh no...I will tell you what I think!
So, just yesterday I canceled my land line with Vonage. I was never using it and didn't see any point in keeping the service. I had called earlier in the year to cancel and was told that I was in a 2 year contract and that there would be a fee to cancel. I just love how these companies tell you after the fact that, just starting service means you are in a contract. So I decided to wait and cancel at the end of my "contract". I was told that I would need to cancel before 6/18/10 so I called on 6/17/10. Needless to say there was nothing fun about calling to cancel my service but thankfully, finally, it is done. But wait...what is this???? An email? From Vonage? With a survey???? Oh what fun.
(there were several multiple choice questions that I did not include here. This is just the good stuff.)
Please tell us why you are dissatisfied with how quickly you were connected.
I just hate it when you spend 15 minutes on the phone with a computer asking you personal questions and telling me it will help speed up the process, only to finally make it to a real person who ask me the same questions.
Do you have any advice for Daisy on what he/she could do differently?
Daisy, sweetie, it would be nice if you would not sound like you hate your job. I do understand. I have worked in several call centers myself and frankly.. I hated every minute of it. I know your boss is probably a total dick and you get no respect. Someone is always looking over your shoulder and then they send out stupid surveys to customers who wanted to cancel their service, but come on girl, at least try to make the best of it. It could be worse, you could be unemployed like so many other people.
Please tell us one thing that Vonage can do differently to give you a great experience.
When I call at the end of my "contract" (aka: we are holding you prisoner for the next 2 years) to cancel my service don't tell me that there is a $45 fee to cancel BUT by the goodness of your heart you are going to wave it. I called on the last day of my contract. What do you want me to do??? call at exactly 12:01am? Or I guess I would have to call at 11:46 because I will be chatting with your computer for 15 minutes. Or I could have called even earlier and had a delightful little chat with Daisy about the weather, waiting for the seconds to slip away to that magical time when there is no fee. But, I am sure Daisy wouldn't be there so I guess I would talk to Rose or Petunia. Anyway...I don't think a "Great Experience" was in the cards for me this time...and there won't be a next time.
Poor Daisy (I mean really...Daisy????) will be pissed when her stats are dragged down by this review. Too bad honey. Too bad. LOL
Special thanks to Miss Ruby Ann Boxcar who's open letter to Naomi Watts kept going through my mind.
(there were several multiple choice questions that I did not include here. This is just the good stuff.)
Please tell us why you are dissatisfied with how quickly you were connected.
I just hate it when you spend 15 minutes on the phone with a computer asking you personal questions and telling me it will help speed up the process, only to finally make it to a real person who ask me the same questions.
Do you have any advice for Daisy on what he/she could do differently?
Daisy, sweetie, it would be nice if you would not sound like you hate your job. I do understand. I have worked in several call centers myself and frankly.. I hated every minute of it. I know your boss is probably a total dick and you get no respect. Someone is always looking over your shoulder and then they send out stupid surveys to customers who wanted to cancel their service, but come on girl, at least try to make the best of it. It could be worse, you could be unemployed like so many other people.
Please tell us one thing that Vonage can do differently to give you a great experience.
When I call at the end of my "contract" (aka: we are holding you prisoner for the next 2 years) to cancel my service don't tell me that there is a $45 fee to cancel BUT by the goodness of your heart you are going to wave it. I called on the last day of my contract. What do you want me to do??? call at exactly 12:01am? Or I guess I would have to call at 11:46 because I will be chatting with your computer for 15 minutes. Or I could have called even earlier and had a delightful little chat with Daisy about the weather, waiting for the seconds to slip away to that magical time when there is no fee. But, I am sure Daisy wouldn't be there so I guess I would talk to Rose or Petunia. Anyway...I don't think a "Great Experience" was in the cards for me this time...and there won't be a next time.
Poor Daisy (I mean really...Daisy????) will be pissed when her stats are dragged down by this review. Too bad honey. Too bad. LOL
Special thanks to Miss Ruby Ann Boxcar who's open letter to Naomi Watts kept going through my mind.
Wednesday, June 16, 2010
Monday, June 14, 2010
Saturday, May 29, 2010
Obama Issues LGBT Pride Month Proclamation
THE WHITE HOUSE
Office of the Press Secretary
For Immediate Release
May 28, 2010
LESBIAN, GAY, BISEXUAL, AND TRANSGENDER PRIDE MONTH, 2010
BY THE PRESIDENT OF THE UNITED STATES OF AMERICA
A PROCLAMATION
As Americans, it is our birthright that all people are created equal and deserve the same rights, privileges, and opportunities. Since our earliest days of independence, our Nation has striven to fulfill that promise. An important chapter in our great, unfinished story is the movement for fairness and equality on behalf of the lesbian, gay, bisexual, and transgender (LGBT) community. This month, as we recognize the immeasurable contributions of LGBT Americans, we renew our commitment to the struggle for equal rights for LGBT Americans and to ending prejudice and injustice wherever it exists.
LGBT Americans have enriched and strengthened the fabric of our national life. From business leaders and professors to athletes and first responders, LGBT individuals have achieved success and prominence in every discipline. They are our mothers and fathers, our sons and daughters, and our friends and neighbors. Across my Administration, openly LGBT employees are serving at every level. Thanks to those who came before us -- the brave men and women who marched, stood up to injustice, and brought change through acts of compassion or defiance -- we have made enormous progress and continue to strive for a more perfect union.
My Administration has advanced our journey by signing into law the Matthew Shepard and James Byrd, Jr., Hate Crimes Prevention Act, which strengthens Federal protections against crimes based on gender identity or sexual orientation. We renewed the Ryan White CARE Act, which provides life-saving medical services and support to Americans living with HIV/AIDS, and finally eliminated the HIV entry ban. I also signed a Presidential Memorandum directing hospitals receiving Medicare and Medicaid funds to give LGBT patients the compassion and security they deserve in their time of need, including the ability to choose someone other than an immediate family member to visit them and make medical decisions.
In other areas, the Department of Housing and Urban Development (HUD) announced a series of proposals to ensure core housing programs are open to everyone, regardless of sexual orientation or gender identity. HUD also announced the first-ever national study of discrimination against members of the LGBT community in the rental and sale of housing. Additionally, the Department of Health and Human Services has created a National Resource Center for LGBT Elders.
Much work remains to fulfill our Nation's promise of equal justice under law for LGBT Americans. That is why we must give committed gay couples the same rights and responsibilities afforded to any married couple, and repeal the Defense of Marriage Act. We must protect the rights of LGBT families by securing their adoption rights, ending employment discrimination against LGBT Americans, and ensuring Federal employees receive equal benefits. We must create safer schools so all our children may learn in a supportive environment. I am also committed to ending "Don't Ask, Don't Tell" so patriotic LGBT Americans can serve openly in our military, and I am working with the Congress and our military leadership to accomplish that goal.
As we honor the LGBT Americans who have given so much to our Nation, let us remember that if one of us is unable to realize full equality, we all fall short of our founding principles. Our Nation draws its strength from our diversity, with each of us contributing to the greater whole. By affirming these rights and values, each American benefits from the further advancement of liberty and justice for all.
NOW, THEREFORE, I, BARACK OBAMA, President of the United States of America, by virtue of the authority vested in me by the Constitution and the laws of the United States, do hereby proclaim June 2010 as Lesbian, Gay, Bisexual, and Transgender Pride Month. I call upon all Americans to observe this month by fighting prejudice and discrimination in their own lives and everywhere it exists.
IN WITNESS WHEREOF, I have hereunto set my hand this twenty-eighth day of May, in the year of our Lord two thousand ten, and of the Independence of the United States of America the two hundred and thirty-fourth.
BARACK OBAMA
Office of the Press Secretary
For Immediate Release
May 28, 2010
LESBIAN, GAY, BISEXUAL, AND TRANSGENDER PRIDE MONTH, 2010
BY THE PRESIDENT OF THE UNITED STATES OF AMERICA
A PROCLAMATION
As Americans, it is our birthright that all people are created equal and deserve the same rights, privileges, and opportunities. Since our earliest days of independence, our Nation has striven to fulfill that promise. An important chapter in our great, unfinished story is the movement for fairness and equality on behalf of the lesbian, gay, bisexual, and transgender (LGBT) community. This month, as we recognize the immeasurable contributions of LGBT Americans, we renew our commitment to the struggle for equal rights for LGBT Americans and to ending prejudice and injustice wherever it exists.
LGBT Americans have enriched and strengthened the fabric of our national life. From business leaders and professors to athletes and first responders, LGBT individuals have achieved success and prominence in every discipline. They are our mothers and fathers, our sons and daughters, and our friends and neighbors. Across my Administration, openly LGBT employees are serving at every level. Thanks to those who came before us -- the brave men and women who marched, stood up to injustice, and brought change through acts of compassion or defiance -- we have made enormous progress and continue to strive for a more perfect union.
My Administration has advanced our journey by signing into law the Matthew Shepard and James Byrd, Jr., Hate Crimes Prevention Act, which strengthens Federal protections against crimes based on gender identity or sexual orientation. We renewed the Ryan White CARE Act, which provides life-saving medical services and support to Americans living with HIV/AIDS, and finally eliminated the HIV entry ban. I also signed a Presidential Memorandum directing hospitals receiving Medicare and Medicaid funds to give LGBT patients the compassion and security they deserve in their time of need, including the ability to choose someone other than an immediate family member to visit them and make medical decisions.
In other areas, the Department of Housing and Urban Development (HUD) announced a series of proposals to ensure core housing programs are open to everyone, regardless of sexual orientation or gender identity. HUD also announced the first-ever national study of discrimination against members of the LGBT community in the rental and sale of housing. Additionally, the Department of Health and Human Services has created a National Resource Center for LGBT Elders.
Much work remains to fulfill our Nation's promise of equal justice under law for LGBT Americans. That is why we must give committed gay couples the same rights and responsibilities afforded to any married couple, and repeal the Defense of Marriage Act. We must protect the rights of LGBT families by securing their adoption rights, ending employment discrimination against LGBT Americans, and ensuring Federal employees receive equal benefits. We must create safer schools so all our children may learn in a supportive environment. I am also committed to ending "Don't Ask, Don't Tell" so patriotic LGBT Americans can serve openly in our military, and I am working with the Congress and our military leadership to accomplish that goal.
As we honor the LGBT Americans who have given so much to our Nation, let us remember that if one of us is unable to realize full equality, we all fall short of our founding principles. Our Nation draws its strength from our diversity, with each of us contributing to the greater whole. By affirming these rights and values, each American benefits from the further advancement of liberty and justice for all.
NOW, THEREFORE, I, BARACK OBAMA, President of the United States of America, by virtue of the authority vested in me by the Constitution and the laws of the United States, do hereby proclaim June 2010 as Lesbian, Gay, Bisexual, and Transgender Pride Month. I call upon all Americans to observe this month by fighting prejudice and discrimination in their own lives and everywhere it exists.
IN WITNESS WHEREOF, I have hereunto set my hand this twenty-eighth day of May, in the year of our Lord two thousand ten, and of the Independence of the United States of America the two hundred and thirty-fourth.
BARACK OBAMA
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